Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and waiting patiently while YouTube loaded. Today, all you have to say is ‘Alexa play so and so song’, and you are good to go!
In this digital era, customers have all the power. We are living in a real-time, on-demand world, where access to products and services are just a few commands away. It is not just about selling a good product, but also ensuring greater customer satisfaction by making customer interaction seamless and more productive.
How can voice technology improve customer onboarding?
Picture this situation-
You have downloaded a new meditation and mindfulness app. Upon opening it, you are greeted by the serene sound of babbling brooks, chirping birds, and music from harps. A soft-spoken narrator gives an overview of all the features and functionalities of the app. It utilizes speech recognition for navigating through the app, opening chapters, making purchases, and other actions. It also reads out your progress through it. Essentially, you can operate the entire application without even opening an eye!
Sounds like a breeze, doesn’t it?
This example illustrates the power of voice technology that facilitates end-to-end customer interaction without even coming in contact with the device.
Why do consumers prefer voice recognition chatbot over text recognition chatbot?
Believe it or not, voice is going to be the next big thing in the technology space. Some of the benefits of voice recognition technology over text-driven chatbots are as follows:
- No physical contact required
- Can get rid of the long text-based conversations
- Provides reliable data insights
- Increased productivity through multitasking
- Faster response and zero wait time
Voice technology provides an automated, intelligence-based voice recognition service for onboarding new customers, which ensures maximum customer engagement and satisfaction.
Use cases of Voice Technology
Here are some of the use cases of voice technology across various industries.
1. Consumer Products and Retail
Nowadays, there is a tremendous increase in customers using voice commands for their day-to-day activities. Hence it is important to follow this emerging trend that facilitates an efficient way of buying products, researching, or browsing about products and services, post-purchase customer interaction, and much more.
2. Retail Banking
Today, customers love the way they can access various banking services through smooth interactions with chatbots. Slowly, they will shift towards the ease of voice technology to deal with banking and insurance services such as onboarding and KYC, checking account status and balance, uploading docs, making payments or transferring funds, and so on.
3. Automotive
As per a report published by the Automotive World, voice assistants are projected to be embedded in 90% of new vehicles sold globally by 2028. The stats corroborate how the automotive industry is exploring voice technology to allow drivers to use simple voice commands to find directions, send emails, make phone calls, play music, and much more. For instance, if you say, “I want to have pizza,” you will have a list of nearest restaurants that serve Pizza being read out to you, without having to search manually.
4. Telecom
The telecom industry primarily rests on the pillars of voice technology. Naturally, the customer onboarding process should also revolve around the same. From issuing welcome messages to basic services, voice bots and voice assistants can help all the way! In addition, conversational AI, can help in improving self-service opportunities and guide customers on how to reboot, install and run apps on their own devices.
5. Insurance
In addition to safeguarding customer information through speech recognition, the insurance sector can tap into the power of voice technology for onboarding, processing claims, and supporting other customer requirements. Simple tasks, such as starting a policy, paying the premium, etc., are available in a single command!
Conclusion
Voice technology bypasses the need for typing out text for basic to complex functionalities. It smoothens the onboarding process and adds value to customer interaction. As a result, you offer your clients a memorable experience, thereby making your business attractive and customer-friendly – the two essential factors for your company’s growth. On the other hand, it is a future-proof technology that will last you a good long while, which again fortifies its claim as a worthy investment.
Voice is the future, and your business must pay heed to this trend!
Gnani’s Voice technology solution leverages seamless and secure conversations and authentication mediums and makes interactions simple, intuitive, and personalized across multiple channels.
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