Command Excellence in Customer Service with Enterprise - Grade Generative AI
Gnani.ai is a unified Generative AI-powered platform that goes live from day 1 by automating repeatable workflows with prebuilt, scalable tools that maximize customer delight.
Industry Leading Enterprises Trust us to Deliver Outstanding Customer Experiences
Our Milestones
We adds value to every conversation and empowers enterprises to unlock the full potential of their customer support team.
20M+
Voice calls handled daily
20%
Reduction in AHT
30%
Agent Efficiency
$6B+
Revenue Generated
80%
Faster Fraud Detection
30%
Improved CSAT
Discover How Gnani Goes Live With Just a Single Click
Pre-built workflows
Offers ready-to-use industry-specific workflows that can be easily integrated into your enterprise ecosystem
Trustable real time co-pilot
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Ease of deployment
Deploy intelligent AI chat and voice bots with low-code or no-code development, or choose from one of the pre-built templates tailored for enterprises.
Our Conversational Suite of AI Tools that Drive Customer Satisfaction
Assist 365
Automate 365
Armour 365
Aura 365
Bot Builder
Collect 365
Easylend 365
Assist 365
Assist 365
Transform Your Customer Support Agents into Super Agents
Assist365 equips customer support agents with industry-leading Gen-AI tools to understand customer needs and take the best course of action that results in maximum customer satisfaction.
30%
Reduction in AHT
30%
Increase in CSAT Scores
50%
Improvement in Agent Performance
70%
Reduction in Hold Time
Automate 365
Automate365
Revolutionize Customer Service with 24/7 Multilingual Support
Automate 365 revolutionizes the way businesses interact with their global clientele by offering meaningful, round-the-clock customer service in over 100 different languages using the power of Voice AI and Gen AI technologies, significantly enhancing communication and support capabilities.
>80%
First Call Resolution (FCR) Rate
100+
Languages
55%+
Increase in CSAT Scores
70%
Reduction In Opex Cost
Armour 365
Armour365
Voice Biometric Solutions for Cyber Fraud Prevention
Armour 365 stands at the forefront of cybersecurity innovation, empowering enterprises with state-of-the-art fraud prevention technology capable of verifying customer identities based on their unique voice signatures
80%
Faster Fraud Detection
>30%
Increase In CSAT Scores
20%
Reduction In AHT
$$$
Save Millions of Dollars by Fraud Prevention
Aura 365
Aura365
Harness the Power of Gen AI to Create Meaningful Customer Experience Strategies
Aura 365 is an omnichannel analytics platform that enables enterprises to extract insightful data from every customer touchpoint across all platforms, empowering them to refine their customer experience strategy for maximum impact.
40%
Increase in Revenue Growth
60%
Increase in agent productivity
90%
Faster Auditing Process
100%
Calls Successfully Audited
Bot Builder
Bot Builder Platform
Develop Industry-Specific Bots With Minimal Deployment Time
Develop low-code or no-code chat and voice bots that are pre-trained for specific industries like Banking, Healthcare, Telecom, and more, featuring prebuilt integrations and scenario-based flow creation.
100+
Use cases across 10+ industries
<5mins
Avg. time to train and deploy bots
100+
Languages Supported
15+
Customer Facing Channels
Collect 365
Collect 365
Streamline Your Debt Collection Process and Unlock Favourable Outcomes
Deploy AI-driven voice bots that act as virtual agents to manage the entire debt collection process, providing pre-due reminders and post-due follow-ups, ensuring timely debt recovery across all communication channels without human intervention.
60%
Increase in Collection Rates
40%
Reduction in Collection Costs
14
Languages Supported
150+
Financial Institutions Helped
Easylend 365
Easylend 365
Automate Your Lending Process & Create a Seamless Borrower Experience
From lead qualification to loan disbursement, our platform will help you automate the entire lending process, ensuring faster processing times, reducing manual effort, and enhancing the overall borrower experience.
50%+
Increase in Loan Disbursement
70%
Cost Reduction
10+
Types of Loans
15+
Customer Facing Channels
Gen-AI powered Bot Solutions for Maximizing Customer Delight
AI-infused bot solutions are redefining the way companies interact with their customers and significantly increasing customer delight across multiple touchpoints.
Customer Service
Marketing Service
Customer Service
Impact on Customer Service
Our products have revolutionized customer service, ensuring round-the-clock assistance, reducing wait times, and improving the overall efficiency of service delivery.
50%
Improvement in agent availability
300%
Improvement in agent availability
10X
Increase in claims processing time
50%
Increase in Timely Payments
Customer Service Related Bots
FAQ Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Appointment Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Claims Processing Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Bill Payment Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Marketing Service
Impact on Marketing & Sales
Our products have empowered enterprises to optimize revenue collection, minimize marketing expenses, and seamlessly integrate with diverse CRM systems for efficient customer relationship management.
70%
Increase in Revenue Collection
75%
Reduction in Marketing Costs
3X
Faster Reach
5+
CRM Integration Options
Marketing Service Related Bots
FAQ Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Appointment Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Claims Processing Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Bill Payment Bots
Personalized AI-driven systems designed to assist agents across various industries in performing real-time tasks
Level Up the Customer Support Arm of your Enterprise
Transitioning from traditional customer support platforms to Gnani.ai marks a significant leap forward in enhancing customer satisfaction and operational efficiency.
With Other Platforms
- Extended Wait Times
- Delayed query resolution
- Repetitive Task Handling
- Productivity Tracking Challenges
- Manual Summary of Customer Interactions
- Inefficient CRM Management
- No support for training new agents
- No support for lead qualification
With Gnani.ai
- Zero call wait time
- Immediate access to customer data
- Automate repetitive tasks to improve time efficiency
- Automated scorecards for Agent Quality Management
- Automated Summaries of Customer Interactions
- Less wrap-up time & automated CRM updates
- Train new agents on the go
- Provides extensive support for lead qualification
Data Security at Gnani.ai
At Gnani.ai, we understand the importance of trust in a digital world. Our relentless pursuit of building trust & maintaining the highest levels of data security & privacy is evident in our adherence to global compliance standards by obtaining these requisite certifications.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Our Customers love what we do
Our customers trust us because we consistently deliver results that truly make a difference in their operations and help them drive profitable outcomes at scale.
Farooq Patel
Head - Customer Experience & Sales, EarlySalary
After launching India’s first salary card, we decided to go with Gnani.ai’s Voice AI platform to interact with customers after their first transaction. Almost immediately, we noticed the humane tone of the AI assistant, which seamlessly engaged with customers.
By responding to queries accurately, we were able to achieve a Connect Rate of over 85%. All of this has impressed us immensely, and we look forward to the future with Gnani.ai.
Rajeev Menon
Strategic Business Consultant, Talview
We recently benchmarked Gnani.ai for speech to text conversion in various languages versus multiple providers and found Gnani.ai solutions to be accurate by more than 30% compared to other service providers we tested.
Neha Gupta
Director and CTO, Lipikaar
We have been using Gnani.ai speech-to-text services for 9 languages since Oct 2020. Our customers have been loving the accuracy and the speed of conversion.
Awards and Recognitions
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
The Future of Loans: AI-Powered Lending
Blogs Inspiring people to ensure a better future for Israel’s vulnerable 22 March 2024 | 3 min read At Gnani.ai, we understand...
- 25/09/2024
- 10.00 AM
Article
Uncategorized
Here’s How Small Language Models (SLMs) ...
How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions?..
- 03/10/2024
- 11.15 AM
Article
Banking and Insurance, Chatbot
How Conversational AI Can Prevent Customer Drop-offs...
Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card...
- 03/10/2024
- 12.17 pm
Experience the Future of Customer Service
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.