Retail
Lead the Retail Renaissance by Creating Captivating Experiences driven by Gen AI solutions
Enable customers to check product availability, place orders, and access support for refunds, pickups, and replacements ensuring a seamless and personalized shopping experience, regardless of geographic or linguistic barriers.
What our Gen AI powered Virtual Assistance can help with:Agent Training
Futuristic AI Copilots transform banking
Product Availability
Enquiry
Online Order
Queries
Personalized Product Suggesstions
Store Pickup
Booking
Repurchase
Reminders
Discount & Promo
Info Calls
Back In
Stock Calls
Sending
Bills on chat
Customer Conversation Insights
Crosssell
Upsell
Agent
Training
Gnani.ai empowers retailers to elevate customer experiences, optimize operations, and drive growth. Here's how:
Enhance Customer Experience
Provide round-the-clock assistance for common inquiries, engage customers with timely reminders for repurchases, and offer exclusive discounts.
Streamline Operations
Streamlines order management by allowing customers to track orders, handle return requests, and more.
Drive Sales and Revenue
Provide personalized product recommendations and create upselling and cross-selling opportunities to drive more sales and revenue.
Seamless Handoff to Live Agents
Our AI-infused bot solutions seamlessly escalate requests to the right agent, supplying the essential context and emotional insights necessary for resolving customer pain points
Enhance Customer Experience
Streamline Operations
Streamline Operations
Drive Sales and Revenue
Enhance Customer Experience
Problems Faced
- Customers often face delays in resolving inquiries, especially outside business hours.
- Failure to provide personalized product suggestions or promotions leads to lower customer engagement and satisfaction.
- Retailers often miss chances to re-engage customers with timely reminders.
Business Benefits of Gnani.AI
- Provide round-the-clock assistance with AI-powered voice bots for common inquiries like product availability, order status, and refunds.
- Offer tailored product suggestions and promotions based on customer preferences and purchase history .
- Engage customers with timely reminders for repurchases, back-in-stock notifications, and exclusive discounts.
Streamline Operations
Problems Faced
- Handling order processing, delivery tracking, and store pickup scheduling manually often results in errors and delays.
- Human agents are burdened with repetitive tasks, leading to longer wait times and reduced efficiency.
- Difficulty in sending bills, receipts, and other information across multiple channels seamlessly.
Business Benefits of Gnani.AI
- Handle order processing, delivery tracking, and store pickup scheduling efficiently with AI-powered automation.
- Deflect calls to human agents by automating responses to common queries and providing self-service options.
- Send bills, receipts, and other important information seamlessly through their preferred communication channel.
Streamline Operations
Problems Faced
- Retailers struggle to extract actionable insights from customer interactions, missing opportunities to address pain points.
- Challenges in tracking key performance metrics times hinder operational improvements.
- Retailers often make decisions on inventory management and marketing campaigns without understanding what works best for their brand.
Business Benefits of Gnani.AI
- Extract valuable insights from customer conversations to understand preferences, identify pain points, and improve service delivery.
- Monitor performance indicators like customer satisfaction, call volume, and resolution times to optimize operations and drive improvements.
- Leverage data and analytics to make informed decisions regarding inventory management, marketing campaigns, and customer engagement strategies.
Drive Sales and Revenue
Problems Faced
- Generic recommendations and offers fail to entice customers to complete purchases.
- Ineffective communication and delayed resolutions lead to dissatisfaction and loss of customer loyalty.
- Retailers often inadequately target customers without understanding their preferences resulting in lost revenue generation opportunities.
Business Benefits of Gnani.AI
- Provide personalized product recommendations and promotions to encourage purchases.
- Enhance customer satisfaction and loyalty through proactive communication and efficient service.
- Targets customers with relevant offers and promotions based on their preferences and purchase history.
Optimize Retail Operations and Maximize Sales with Gen AI-Powered Bot Solutions
Leverage the power of generative AI to streamline processes, personalize customer interactions, enhance conversion rates, and maximize customer satisfaction
Personalize Touchpoints
Our conversational AI-driven productivity tools and knowledge solutions integrate seamlessly across all platforms to help retail contact center agents deliver meaningful customer experience uniformly across all channels.
24/7 omnichannel availability
Available around the clock to provide comprehensive assistance exactly when and where it's needed—through your preferred communication channels
Multilingual (10+ Vernacular Languages)
Drive more leads with targeted inbound and outbound marketing campaigns tailored by customer insights, and accelerate sales conversions through strategic upselling and cross-selling based on historical data and user preferences
Learn how our Gen AI-powered virtual assistants can help 10x retail business growth and create personalized shopping experiences
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
The Future of Loans: AI-Powered Lending
Blogs Inspiring people to ensure a better future for Israel’s vulnerable 22 March 2024 | 3 min read At Gnani.ai, we understand...
- 25/09/2024
- 10.00 AM
Article
Uncategorized
Here’s How Small Language Models (SLMs) ...
How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions?..
- 03/10/2024
- 11.15 AM
Article
Banking and Insurance, Chatbot
How Conversational AI Can Prevent Customer Drop-offs...
Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card...
- 03/10/2024
- 12.17 pm
FAQs
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help you gain a competitive edge in the Retail industry.
Gnani.ai enhances customer experiences by:
- Offering 24/7 assistance for inquiries like product availability and order status.
- Providing tailored product suggestions and exclusive promotions.
- Sending timely reminders for repurchases and back-in-stock notifications.
Yes, Gnani.ai automates tasks like order processing, delivery tracking, and store pickup scheduling. It also reduces the workload on human agents by automating responses to common queries and sending bills and receipts across multiple communication channels.
Gnani.ai extracts actionable insights from customer conversations, monitors performance indicators like call volume and satisfaction rates, and uses data analytics to improve inventory management and marketing strategies.
By leveraging historical data and real-time behavior, Gnani.ai provides personalized recommendations, tailored promotions, and meaningful customer engagement across platforms.
Gnani.ai provides omnichannel support across chat, voice, and other preferred customer communication platforms.
Partner with Gnani.ai & Drive Customer-Centric Outcomes Today
Extract valuable insights from customer conversations, handle order processing, and make informed decisions regarding inventory management, marketing campaigns, and customer engagement strategies.