Omnichannel Analytics
Aura365: Unlock Customer Insights with
Omnichannel Analytics
Leverage this industry-leading gen-AI tool to uncover trends, intentions, and actionable insights from customer interactions to help businesses optimize contact center operations and maximize customer delight.
Product Features
Deep Interaction
Insights
Provides actionable insights to improve customer satisfaction, streamline workflows, and identify training opportunities.
Post-Facto
Speech Analytics
Detailed trend analysis, proactive compliance management, and improved performance evaluation.
GPT 4
Enabled
Increased accuracy in understanding customer needs and delivering personalized experiences.
Sentiment
Analysis
Improved ability to address customer concerns, enhance satisfaction, and develop meaningful service strategies by detecting emotions and intentions in real-time.
Vernacular
Support
The Analytics can be done across vernacular languages as well.
Topic
Modeling
the analysis can be done and a specific topic and be modelled that way.
Compliance
Monitoring
Calls audited can be checked for compliance issues.
Automated Quality
Assurance
Identifies best practices and areas for improvement to enhance overall service delivery.
Downloadable
Reports
Empowers your team to make informed decisions with a comprehensive view of customer interactions.
Our Results Speak Volumes
increase in agent
productivity
productivity
0
%+
faster auditing
process
process
0
%+
Improvement in
Agent Performance
Agent Performance
0
%+
reduction in
auditing cost
auditing cost
0
%+
Easily Integrate With Industry-Leading Platforms
Gnani.ai flawlessly integrates with a range of platforms, facilitating smooth adoption and minimizing operational disruption.
Watch how Assist 365 Adds Value to Every Conversation
Data Security at Gnani.ai
At Gnani.ai, we understand the importance of trust in a digital world. Our relentless pursuit of building trust & maintaining the highest levels of data security & privacy is evident in our adherence to global compliance standards by obtaining these requisite certifications.
Industry Leading Enterprises Trust us to Deliver Outstanding Customer Experiences
Case Studies
AI-infused bot solutions are redefining the way companies interact with their customers and significantly increasing customer delight across multiple touchpoints.
Voice Bots For the Automotive Industry
A large global automotive company was seeking AI-based automation solutions to centralize follow-ups with 200K prospects.
Read More
Voice Bots For the Insurance Sector
Learn how Assist365 has helped a large Insurance company generate $800K policy income through deep lapse renewals.
Read More
Voice Bots For the Lending Industry
A top loan provider in India was seeking an AI-based end-to-end solution to automate its collections process.
Read More
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Marketing
Inspiring people to ensure a better future
At Gnani.ai, we understand the importance of trust in a digital world
- 10/05/2024
- 10:07 am
Explore More
Article
Marketing
Inspiring people to ensure a better future
At Gnani.ai, we understand the importance of trust in a digital world
- 10/05/2024
- 5:15 pm
Explore More
Article
Marketing
Inspiring people to ensure a better future
At Gnani.ai, we understand the importance of trust in a digital world
- 10/05/2024
- 7:20 pm
Explore More
FAQs
Still have questions about Aura365? We’ve got you covered. You can find the answers you need here
Aura365 is a cutting-edge AI-powered omnichannel analytics tool designed to unlock customer delight by uncovering trends, intentions, and actionable insights from customer interactions. It helps businesses optimize contact centre operations and improve customer satisfaction.
Aura365 is an AI analytics tool that improves customer satisfaction by providing businesses with actionable insights from customer interactions, helping them identify areas for improvement in customer service, address concerns proactively, and create strategies that better meet customer needs.
Omnichannel analytics in Aura365 allows businesses to track and analyze customer interactions across multiple channels, including voice, chat, and email. This approach helps uncover key customer insights, optimize workflows, and identify training opportunities.
Aura365 automates the quality assurance process by conducting QA checks on customer interactions. This helps identify best practices, reduce errors, ensure consistent service quality, and save time in evaluating agent performance.
Yes, Aura365 allows for the quick generation of customized reports that provide a comprehensive view of customer interactions. These reports help businesses make informed decisions based on real data.
Is Increasing Agent Productivity & Gathering Customer Insights A Primary Objective For Your Business?
Harness the power of Aura365 to comprehensively analyze, understand, and proactively act on customer feedback, effectively resolving their pain points, enriching customer experiences, and maximizing customer delight.