Healthcare
Your Prescription for Automated Customer Support and Lower Operating Costs
Harness the capabilities of industry-leading Gen AI virtual assistants designed to optimize healthcare processes, from scheduling appointments to monitoring patient communications, all aimed at improving patient experiences.
What our Gen AI powered Virtual Assistance can help with: Healthcare Sector
Futuristic AI Copilots transform contact centers
Appointment
Scheduling
Prescription
on Chat
Claims
Filing
Patient
Assistance
Agent
Assistance
Multilingual
Support
24/7
Availability
Patient
Reminder
Automation
Automated
Health Check-up
Reminder Calls
AI-powered
Agent Audit
Agent
Assistance
Discover The Business Benefits Gnani.ai
Brings to the Healthcare Industry
24/7 Telehealth Assistance
Provide round-the-clock support to patients seeking information on treatments, hospitals, and doctors.
10X Customer Service Effectiveness
Schedule appointments with doctors and healthcare professionals, send push notifications, and order the right medicines with ease.
Reduced Operating Costs
The automation capabilities of our platform can empower human agents to reduce operational expenses by as much as 70%.
Reduces Average Handling Time
Reduces AHT for inbound queries, as chatbots deliver instant responses, whereas human agents require time to retrieve information and craft replies.
24/7 Telehealth Assistance
10X Customer Service Effectiveness
Reduced Operating Costs
Reduces Average Handling Time
24/7 Telehealth Assistance
Problems Faced
- Patients often require support outside regular business hours, leading to delays in receiving critical information.
- Customer service teams face high workloads and operational inefficiency in managing routine customer queries.
- Healthcare customer support teams of healthcare organizations having branches in multiple countries often encounter communication barriers.
Business Benefits of Gnani.AI
- Provides round-the-clock support to patients seeking information on treatments, hospitals and doctors.
- Automates routine inquiries which in turn reduces the burden on customer service teams of healthcare organizations.
- Our Gen AI bots can respond to patient inquiries and auto-answer appointment booking-related questions in 12+ vernacular languages.
10X Customer Service Effectiveness
Problems Faced
- Scheduling appointments with doctors or healthcare professionals is often time-consuming and inefficient.
- Lack of timely reminders or notifications can result in missed appointments or delays in medication orders.
- Patients often struggle to order the correct medicines, especially in urgent situations, as bills and prescriptions are typically provided on physical paper.
Business Benefits of Gnani.AI
- Schedules appointments with doctors and healthcare professionals efficiently.
- Sends push notifications and reminders to ensure patients attend their appointments and take medications on time, improving overall health outcomes.
- Our Gen AI bThe medicine ordering process can now be automated through chat as soon as an appointment is booked, a bill is generated, or a prescription is issued.ots can respond to patient inquiries and auto-answer appointment booking-related questions in 12+ vernacular languages.
Reduced Operating Costs
Problems Faced
- Rising operational expenses due to heavy reliance on human agents for managing routine queries and appointments.
- Healthcare providers struggle with cost management, especially while scaling customer support teams across multiple locations.
- Inefficient processes lead to wasted time and resources, increasing overall operational costs.
Business Benefits of Gnani.AI
- Automating routine queries and appointment scheduling reduces dependency on human agents, saving up to 70% of operational costs.
- Gen AI solutions allow healthcare providers to efficiently manage an increasing volume of queries without increasing staff.
- Minimizes administrative errors, contributing to lower overhead costs.
Reduces Average Handling Time
Problems Faced
- Long waiting times for patients due to agents retrieving information manually.
- Human agents often struggle to provide quick resolutions, resulting in patient dissatisfaction.
- Repeated patient inquiries lead to longer call durations, affecting service quality.
Business Benefits of Gnani.AI
- AI chatbots provide real-time solutions for common patient inquiries, reducing response times significantly.
- Bots streamline appointment booking, reminders, and prescription refills, cutting the time agents spend on each interaction.
- When a live agent is needed, Gen AI bots provide necessary case context, reducing the overall handling time.
Optimize Healthcare Operations and Drive Patient-Centric Outcomes with Gen AI-infused Bot Solutions
Leverage the power of generative AI to streamline healthcare processes, personalize patient interactions and maximize patient satisfaction
Patient Care Management
Book, cancel, or reschedule appointments effortlessly, access detailed doctor information and availability, manage prescriptions via chat, review medications, and access test results with our Gen AI-powered virtual assistants.
Invoice Payment and Claims
Generate invoices and address billing and claims issues efficiently with pre-built integrations to patient scheduling systems, EHR, IVR systems, and insurance claims management platforms, ensuring a seamless financial workflow in healthcare settings.
Seamless Bot to Agent hand-off
Analyze natural language, utterances, and sentiments to accurately gauge patient dissatisfaction and automatically transfer such cases to a live agent for personalized attention and resolution.
Learn how our Gen AI-powered virtual assistants can assist healthcare institutions maximize patient delight.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
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FAQs
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help you gain a competitive edge in the healthcare industry.
AI in healthcare has revolutionized the industry by automating routine tasks, reducing operational costs, and enhancing patient care. It has enabled telehealth services, streamlined appointment scheduling, and improved patient outcomes with timely reminders and notifications.
AI in healthcare refers to the use of artificial intelligence technologies like chatbots and virtual assistants to automate healthcare processes. These solutions assist in scheduling, medication reminders, patient communication, and much more, making healthcare management more efficient.
AI in healthcare offers several benefits, including:
- 24/7 patient support
- Faster and more accurate appointment scheduling
- Reduced operational costs by automating routine queries
- Multilingual support to overcome language barriers
- Streamlined patient care and medication management
AI-driven solutions reduce the dependency on human agents by automating routine queries, appointments, and administrative processes. This minimizes staffing needs, cutting operational expenses by up to 70%, as highlighted by Gnani.AI.
AI is used for appointment scheduling, patient reminders, telehealth support, invoice generation, insurance claims, and personalized patient care management. It ensures seamless interaction between patients and providers through real-time responses.
Partner with Gnani.ai & Drive Patient-Centric Outcomes Today
Automate appointment scheduling, auto-answer routine queries and reduce long wait times, empowering your healthcare facility to do right by the patients under their care.