Banking & Financial Services
Automate Customer Support with Gen AI-Powered Virtual Agents
We believe that banks and financial institutions can foster trust, stand out, and achieve sustained growth by using SLMs built specifically for the banking industry.
What our Gen AI powered Virtual Assistance can help with: Financial Institutions
Futuristic AI Copilots transform banking
Voice
Authentication
Agents'
Call Audit
Customer Conversation Insights
Voice Of Customer Analysis
Customer Query Resolution
FAQ
Deflection
Lead
Qualification
Support Agent Live Assistance
New Product
Promo
Automated Collection Conversations
Eliminate Call Wait Time
Discover The Business Benefits Gnani.ai
Brings to the Financial Sector
1000X Scalability
Deploy 1,000+ virtual agents in under 24 hours to deliver meaningful customer service and provide personalized financial assistance.
Cost Optimization
Slash contact center costs by 80% by leveraging gen AI-powered virtual agents to resolve routine customer issues.
Increased Debt Collection
Experience a 70%+ increase in debt collections through personalized and empathetic conversations.
Complaints Management
Automate complaint capture and classification and resolve issues with real-time de-escalation guidance.
1000X Scalability
Cost Optimization
Increased Debt Collection
Complaints Management
1000X Scalability
Problems Faced
- Financial institutions often struggle to scale customer service operations quickly, especially during high-demand periods.
- Traditional customer service models are not equipped to handle a surge in inquiries without significantly increasing costs and personnel.
- Delayed responses lead to poor customer experiences and loss of trust.
Business Benefits of Gnani.AI
- Enables financial institutions to deploy over 1,000 virtual agents in under 24 hours.
- Ensures seamless and scalable customer support without hiring additional staff.
- Provides personalized financial assistance at scale, enhancing customer satisfaction and engagement.
Cost Optimization
Problems Faced
- Operating a contact center is expensive, with significant costs associated with human resources, infrastructure, and training.
- Routine customer issues still require agent intervention, leading to inefficiencies and high operational costs.
- Delayed responses lead to customer dissatisfaction and loss of trust, resulting in decreased future revenue.
Business Benefits of Gnani.AI
- Reduces contact center costs by 80% through AI-powered virtual agents.
- Automates the resolution of routine issues, freeing up human agents for more complex tasks.
- Decreases the dependency on manual labor, improving overall efficiency.
Increased Debt Collection
Problems Faced
- Debt collection is a sensitive process, and traditional methods may not be empathetic or personalized, leading to resistance and low recovery rates.
- Inefficient processes and manual intervention result in delays and missed opportunities for recovering debts.
- High agent turnover negatively impacts the quality of customer interactions resulting in an increase of bad debts.
Business Benefits of Gnani.AI
- Achieves a 70%+ increase in debt collections by driving personalized and empathetic conversations.
- Provides human agents with real-time suggestions, enabling them to respond empathetically leading to improved recovery rates.
- Balances debt recovery with maintaining positive customer relationships.
Complaints Management
Problems Faced
- Manual complaint handling processes is often plagued by errors and delays, resulting in customer frustration.
- Customer service teams struggle to classify complaints effectively, resulting in longer resolution times.
- Lack of real-time support and escalation increases the risk of negative customer experiences.
Business Benefits of Gnani.AI
- Automates the capture, classification, and resolution of complaints.
- Provides real-time de-escalation guidance, reducing the time taken to resolve issues.
- Enhances customer satisfaction by offering quicker and more effective complaint management strategies.
Top Financial Institutions Create Meaningful Customer
Experiences With Gnani.ai Industry-Leading
Bank on the Value of Gen AI-Driven Conversations for Maximizing Customer Satisfaction
Offering hundreds of pre-built banking intents, tested workflows, and seamless integrations, Gnani.ai paves the way for rapid success and faster time-to-value.
Reduce Operational Costs
Provide agents with real-time guidance to upsell and cross-sell effectively during conversations, simplifying the onboarding process.
Account Management
Deliver a consistent and seamless daily banking journey across all channels, effectively pleasing customers who prefer either self-service or agent assistance.
Compliance Tracking
Design tailored bots that ensure agent compliance and adherence to company policies and performance tracking to help customer support agents maximise productivity.
Discover how Gnani.ai helped a leading loan company in India automate their collections process, reducing associated costs by 80%.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
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FAQs
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help you gain a competitive edge in the BFSI industry.
AI, especially generative AI, helps banks scale customer service by deploying virtual agents. These AI-powered agents can manage routine queries, reducing wait times and enhancing customer satisfaction. The future of AI in banking lies in automating processes like complaint handling, debt collection, and account management, making customer support faster and more efficient.
Gen AI in finance, helps reduce contact center costs by up to 80%. By automating the resolution of routine customer issues, financial institutions can lower their dependency on manual labor, streamline operations, and save resources. This highlights the benefits of AI in banking in improving efficiency and cutting costs.
The future of AI in banking involves integrating generative AI to provide personalized customer interactions, real-time support, and seamless compliance tracking. With advancements in AI in finance, banks can improve customer experience, increase scalability, and reduce operational challenges across multiple channels.
Generative AI in banking automates the capture, classification, and resolution of complaints, reducing manual errors and delays. AI provides real-time de-escalation guidance to customer service teams, helping resolve issues more effectively and enhancing customer satisfaction.
Yes, artificial intelligence in banking simplifies the acquisition and onboarding process by providing real-time guidance for agents. Generative AI helps agents upsell and cross-sell products during conversations, ensuring a seamless onboarding experience for new customers.
Partner with Gnani.ai & Drive Better Banking Outcomes
Deliver value-driven daily banking journey across all channels, improve debt collection efforts, and significantly reduce contact center costs - all while improving customer satisfaction and agent efficiency.