NBFC
Automate the Collections and Customer Support Processes of Your NBFC & Drive
Profitable Outcomes
Harness the capabilities of industry-leading Gen AI solutions to automate your lending, collections, and customer service processes, driving efficiency, personalized experiences, and operational excellence.
What our Gen AI powered Virtual Assistance can help with: NBFC
Futuristic AI Copilots transform contact centers
Debt
Management
Customer
Insights
Advanced Language
Support
Agent
Training
Agent
Training
Reduced Operational
Costs
Simplifies Loan Approval
Instant Loan
Disbursal
Compliance
Management
Eliminate Call
Holds
Agent
Training
Discover The Business Benefits Gnani.ai Brings to the NBFC Sector
Automates Customer Interactions
Streamlines customer interactions across all communication channels, improves agent efficiency and drives personalized experiences at scale.
Automates Loan Collections & Disbursal
Automates the lending process and helps NBFCs improve collection rates, reduce bad debt, and maintain positive customer relationships.
Gain Deep Insights into Customer Interactions
Provides valuable insights into customer service interactions, empowering customer support agents to resolve complex issues with ease.
Lead Qualification
NBFCs recieve tons of leads across their marketing campaigns which is being called by human agents to see if they wanna avail loans. This can be done by deploying Voice bots which makes it more time efficient and cost efficient.
Automate Customer Interactions
Automates Loan Collections & Disbursal
Gain Deep Insights into Customer Interactions
Lead Qualification
Automate Customer Interactions
Problems Faced
- High operational costs due to hands-on customer interactions for handling routine queries.
- Inefficient and time-consuming processes for manually managing outbound marketing calls.
- Agent-led feedback collection is both costly and inefficient due to the huge amount of manual efforts required to manage these interactions.
Business Benefits of Gnani.AI
- Automate customer interactions across voice, chat, and email to handle inbound queries more efficiently and provide 24/7 support.
- Automates outbound marketing calls for lead generation, personalized promotions, and upselling.
- Deploy AI-powered voice agents for pre- and post-due payment reminders, with human intervention reserved for complex cases.
Automates Loan Collections & Disbursal
Problems Faced
- Manual debt collections lead to high delinquency rates and operational inefficiency.
- Difficulty in negotiating payment arrangements with customers seeking loans and with delinquent customers who have outstanding payments.
- Slow loan approval and disbursement, leading to poor customer experience.
Business Benefits of Gnani.AI
- Automates payment reminders via voice calls, SMS, and WhatsApp to prevent late payments.
- AI-powered bots engage with customers to negotiate payment plans and resolve outstanding dues.
- Automate the entire lending process from lead qualification to disbursement, providing instant approvals and direct fund transfers to the customer’s account.
Gain Deep Insights into Customer Interactions
Problems Faced
- Inability to analyze all customer interactions effectively.
- Lack of insights into agent performance and areas for improvement.
- Limited understanding of customer needs and preferences.
Business Benefits of Gnani.AI
- Analyzes 100% of interactions (calls, chats, and emails) to identify trends and improvement areas.
- Monitors agent performance and provides data-driven feedback for training.
- Gain a deeper understanding of customer needs and preferences to improve service quality and satisfaction..
Lead Qualification
Problems Faced
- Manual verification processes are time-consuming and prone to fraud.
- Security breaches due to weak authentication methods.
- Difficulty in verifying customer identity across multiple touchpoints.
Business Benefits of Gnani.AI
- Improves the overall customer experience with frictionless, multi-channel authentication that eliminates the need for passwords or PINs.
- Reduce the risk of breaches and the need for manual intervention, lowering operational costs.
- Mitigates risks of identity theft and fraud by utilizing your unique voiceprints that are difficult to replicate.
Top Financial Institutions Create Meaningful Customer
Experiences With Gnani.ai Industry-Leading
Gen AI-Powered Virtual Assistants for NBFC to Maximize Customer Delight
Our conversational suite of gen AI-powered tools can handle everything from streamlining debt collection & loan lending processes to agent training and auto-resolving routine customer queries.
Improved Debt Collection Capabilities
Automates payment reminders via voice calls, SMS, and WhatsApp to reduce late payments, uses AI-powered voice bots to negotiate payment plans and resolve dues, and monitors delinquent accounts effectively.
Streamlines Loan Processing
Proactively engage with potential borrowers, qualify leads, guide them through the loan application process, gather and verify necessary documents, conduct real-time credit scoring with integrated credit bureaus, and approve and disburse loans instantly to the customer's account.
Consistent Live Agent Experiences
Ensure timely 1:1 live agent support is available on all digital and voice channels if the need arises with the aid of our conversational suite of AI tools and virtual assistants.
Learn How Our Conversational Suite of Gen AI-driven Solution Have Helped NBFCs 10X their Customer Delight.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
The Future of Loans: AI-Powered Lending
Blogs Inspiring people to ensure a better future for Israel’s vulnerable 22 March 2024 | 3 min read At Gnani.ai, we understand...
- 25/09/2024
- 10.00 AM
Article
Uncategorized
Here’s How Small Language Models (SLMs) ...
How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions?..
- 03/10/2024
- 11.15 AM
Article
Banking and Insurance, Chatbot
How Conversational AI Can Prevent Customer Drop-offs...
Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card...
- 03/10/2024
- 12.17 pm
FAQs
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help your NBFC gain a competitive edge.
Gnani.ai helps NBFCs tackle high operational costs, manual and inefficient processes, slow loan approvals, delinquency in debt collection, and a lack of insights into customer needs. We offer solutions that enhance efficiency, improve customer experiences, and streamline existing operational processes in place.
Gnani.ai utilizes Gen AI bots to provide real-time coaching and access to a knowledge base during customer interactions, helping agents resolve issues more efficiently. It captures and summarizes key information from customer interactions to assist in delivering consistent and high-quality responses.
Gnani.ai provides gen AI tools that agents can use to proactively engage with potential borrowers, qualify leads, guides them through the loan application process, gathers necessary documents, conducts real-time credit scoring, and disburses loans instantly.
Yes, Gnani.ai integrates seamlessly with various platforms and systems used by NBFCs, ensuring smooth workflows and efficient operations without requiring significant changes to existing infrastructures.
Gnani.ai’s AI-powered virtual assistants streamline debt collection and loan lending processes. They also provide real-time support to agents and customers, improving response times and customer satisfaction through personalized interactions.
Interested in Helping your NBFC Maximize Customer Delight?
Leverage Gnani.Ai to effortlessly tackle high operational costs slow loan approvals, delinquency in debt collection, and other everyday problems faced by NBFCs worldwide.