FMCG
Transform FMCG Customer Support with Gen AI Voice Assistants: to Answer Questions, Make Product Recommendations & Boost Sales
Transform your customer experience with our conversational suite of Gen AI solutions designed to boost revenue generation opportunities, enhance CSAT, and streamline customer support operations.
What our Gen AI powered Virtual Assistance can help with: FMCG Sector
Futuristic AI Copilots transform contact centers
AI-Powered
Product Support
Order Status
and Tracking
Automated
Refund Processing
Product
Replacement Assistance
New Product
Launch Campaigns
Personalized
Promotions
Cross-selling
and Upselling
Real-time
Campaign Analytics
Customer
Preference Analysis
Targeted
Product Recommendations
AI-powered
calls auditing
Discover The Business Benefits Gnani.ai
Brings to the FMCG Sector
Marketing Made Easy
Promote new schemes and offers at the normal speed with our Gen AI-powered product recommendation bots, which analyze consumer purchasing behavior to deliver suggestions that will guarantee sales.
Voice of your Brand
Deliver consistent and highly synthesized human-sounding bots configurable in over 40+ languages to engage diverse customer bases.
Routine Query Handling
Deploy conversational AI-powered chatbots to handle routine customer queries concerning purchases, returns complaints, and even information about new products.
Reduce OpEx Cost
Our platform's automation capabilities deliver a substantial OpEx cost reduction of nearly 70% while enhancing CSAT scores by over 50% .
Marketing Made Easy
Voice of your Brand
Routine Query Handling
Reduce OpEx Cost
Marketing Made Easy
Problems Faced
- High costs associated with having human agents manually make calls for cross-selling, upselling, or promoting new products.
- Human agents often deliver generic product pitches, lacking personalization.
- Since human agents handle multiple promotions, they may miss the best time to engage with certain customers.
Business Benefits of Gnani.AI
- Automating calls for cross-selling, upselling, and product promotion by making use of Gen AI bots can reduce costs by up to 70%.
- Gen AI-powered voice bots enable personalized upselling and cross-selling by tailoring offers based on customers’ previous purchases.
- Voice bots allow you to configure bot flows and triggers, ensuring you always reach out to your customers at the most opportune time.
Voice of your Brand
Problems Faced
- Challenges in maintaining a consistent brand voice across diverse markets and languages.
- Difficulty engaging customers with personalized communication that reflects brand identity.
- High costs associated with multilingual support and maintaining consistent brand messaging.
Business Benefits of Gnani.AI
- Delivers consistent and highly synthesized human-sounding bots configurable in over 40+ languages.
- Engages diverse customer bases with a unified brand voice.
- Reduces costs by automating personalized communication across regions.
Routine Query Handling
Problems Faced
- High volumes of routine customer queries overwhelm service teams, leading to delayed responses.
- Manual handling of returns, complaints, and product inquiries decreases efficiency.
- Poor customer service due to inconsistent responses, affecting brand reputation.
Business Benefits of Gnani.AI
- Deploys conversational AI-powered chatbots to handle routine queries concerning purchases, returns, complaints, and product information.
- Automatically prioritizes and escalate complaints based on urgency, helping companies resolve issues faster and retain customer trust.
- Offers multilingual support, ensuring that language barriers don’t prevent effective communication and service delivery.
Reduce OpEx Cost
Problems Faced
- Inefficient automation processes increase operational expenses.
- Time-consuming workflows delay service delivery and impact customer satisfaction.
- Poor custoRedundant tasks create bottlenecks, leading to wasted time and resources.mer service due to inconsistent responses, affecting brand reputation.
Business Benefits of Gnani.AI
- Automates order inquiries, delivery queries, and other routine tasks, reducing operating costs.
- Streamlines personalized outreach campaigns and eliminates redundant processes, saving valuable time.
- Provides predictive analytics capabilities to proactively address issues and optimize workflows.
Top FMCG Companies Create Meaningful Customer
Experiences With Gnani.ai Industry-Leading
Gen AI-Powered Virtual Assistants for FMCG Companies to Maximize Customer Delight
Our Gen AI-powered platform helps automate customer interactions, provide a co-pilot for your service agents, and boost their productivity with Gen AI-driven post-facto analytics designed to mimic the internal audit across 100% of calls handled by agents.
Enhanced Customer Support
Provide instant, personalized assistance across various channels, including product information, order tracking, refunds, and replacements.
Targeted Marketing and Sales
Launch impactful campaigns, deliver personalized promotions, and drive sales through cross-selling and upselling based on customer preferences.
Data-Driven Optimization
Gather valuable customer insights and analyze campaign performance in real-time to optimize marketing strategies and improve customer experiences.
Learn How Our Conversational Suite of Gen AI-driven Solutions Have Helped FMCG Companies 10X Customer Delight.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
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FAQs for FMCG
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help you gain a competitive edge in the FMCG industry.
Gnani.ai’s Gen AI Voice Assistant is a conversational AI platform that automates customer support and sales interactions for FMCG companies. It uses AI-powered voice bots to handle routine customer queries, make personalized product recommendations, and boost sales through upselling and cross-selling. The system is designed to engage customers in over 40 languages, providing consistent, efficient, and human-like interactions, all while reducing operational costs and improving customer satisfaction.
Gnani.ai automates marketing tasks such as cross-selling, upselling, and product promotions, making them more efficient and personalized. The platform tailors offers based on customer behavior, ensuring that promotions reach the right customers at the right time.
Gnani.ai helps reduce operational expenses by automating routine tasks that would otherwise require human agents. This includes handling customer queries, order tracking, and complaint management. With predictive analytics, it also optimizes workflows to prevent bottlenecks, saving time and resources.
Yes, Gnani.ai is highly customizable. It offers configurable bot flows and triggers that allow FMCG companies to tailor their interactions based on specific business needs. Whether it’s automating product promotions, customer support, or multilingual services, Gnani.ai can be adjusted to match a company’s operational and customer engagement strategies.
Gnani.ai AI-powered voice bots are designed to sound human-like, ensuring that customers receive a personalized and consistent experience regardless of the platform or language used. This consistency is especially crucial for FMCG companies operating in multiple markets.
Looking to Transform your FMCG’s Customer Support with Gen AI?
Leverage Gnani.Ai to answer routine queries related to your products, offer personalized recommendations, handle complaints, escalate urgent issues, and so much more.