E-Commerce
Unlock Profitability for Your Online Business Using Industry-leading Gen-AI Automation Tools
Harness the power of our conversational suite of Gen AI tools to transform your eCommerce business by streamlining lead generation, elevating customer interactions, and accelerating overall growth.
What our Gen AI powered Virtual Assistance can help with: E-Commerce Sector
Futuristic AI Copilots transform banking
Order
Tracking
Product
Recommendations
Recover
Abandoned Carts
Feedback and
Review collection
Agent
Training
FAQ
Deflection
Routine
Query
Handling
Back In
Stock Reminders
Exchanges &
Refunds
Multilingual
AI Voice-Based Support
Agent
Training
Discover The Business Benefits Gnani.ai
Brings to the E-commerce Industry
Intelligent Order Management
Streamlines order management by allowing customers to track orders, handle return requests, and more with the aid of our gen AI-infused bot solutions
Decode the True VOC
Deploy realistic human-sounding bots that accurately decode true customer intent, improving the enterprise's ability to act on nuanced feedback
Personalized Promotions
Thoroughly understands and accurately interprets customer needs to recommend products that best resolve their specific pain points effectively.
Slash Abandonment Cart Rates
Drastically reduces cart abandonment rate by hyper-personalizing cart completion outreach campaigns to ensure an increase in sales
Intelligent Order Management
Decode the True VOC
Personalized Promotions
Slash Abandonment Cart Rates
Intelligent Order Management
Problems Faced
- Difficulty managing high volumes of order tracking, returns, and cancellations.
- Inefficient manual processes lead to delayed responses and customer dissatisfaction.
- Complications in managing returns and refunds, affecting customer loyalty.
Business Benefits of Gnani.AI
- Streamlines order management, allowing customers to track orders, handle return requests, and more efficiently.
- Provides real-time updates on order status, reducing the need for manual agent intervention.
- Automates handling of returns and refunds, increasing operational efficiency and improving customer loyalty.
Decode the True VOC
Problems Faced
- Inability to accurately interpret customer feedback, leading to missed opportunities for improvement.
- Overwhelming volumes of feedback across multiple channels, making it hard to act on insights.
- Fragmented customer data, making it difficult to personalize communications and improve customer experiences.
Business Benefits of Gnani.AI
- Utilizes gen AI bots to accurately decode customer intent, providing nuanced feedback for action.
- Consolidates feedback from multiple channels, delivering actionable insights to drive continuous improvement.
- Helps personalize customer interactions by leveraging feedback data to tailor offers and communication.
Personalized Promotions
Problems Faced
- Difficulty in delivering personalized product recommendations, leading to lower engagement.
- Inability to upsell or cross-sell based on customer preferences or purchase history.
- Limited capacity to analyze customer behavior and preferences for better marketing strategies.
Business Benefits of Gnani.AI
- Leverages historical data and behavior patterns to deliver hyper-personalized promotions.
- Enhances the ability to strategically upsell and cross-sell, maximizing revenue opportunities.
- Automates A/B testing of promotional strategies to identify what works best for different customer segments.
Slash Abandonment Cart Rates
Problems Faced
- High rates of cart abandonment due to lack of real-time support during the purchase process.
- Inability to provide personalized engagement at critical moments of the customer journey.
- Missed opportunities to recover abandoned carts through targeted offers or assistance.
Business Benefits of Gnani.AI
- Drastically reduces cart abandonment rates by offering real-time support during the shopping experience.
- Provides hyper-personalized interactions to keep customers engaged and guide them through to purchase completion.
- Identifies at-risk customers and automatically triggers recovery campaigns with targeted offers.
Top Automotive Brands Create Meaningful Customer
Experiences With Gnani.ai
Optimize Customer Experience Operations and Maximize Sales with Gen AI powered Bot Solutions
Leverage the power of generative AI to replicate in-store assistance on your online store by providing customers with personalized recommendations, assisting them in navigating purchases, tracking orders, and resolving product-related issues
Personalized Customer Care
Our conversational AI-driven productivity tools and knowledge solutions integrate seamlessly across all social media platforms to help contact center agents deliver meaningful customer experiences to online shoppers
Gen AI powered Virtual Agents available.....
Available around the clock to provide comprehensive assistance exactly when and where it's needed—through your preferred communication channels
Multilingual (10+ Vernacular Languages)
Allows for the simultaneous identification of multiple user intents in a single query, allowing contact center agents to strategically upsell and cross-sell products based on historical data and current user behavior.
Learn how our Gen AI-powered virtual assistants can help 10x online business growth and maximize customer delight.
Integrating Seamlessly With Top-Tier Platforms
Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
The Future of Loans: AI-Powered Lending
Blogs Inspiring people to ensure a better future for Israel’s vulnerable 22 March 2024 | 3 min read At Gnani.ai, we understand...
- 25/09/2024
- 10.00 AM
Article
Uncategorized
Here’s How Small Language Models (SLMs) ...
How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions?..
- 03/10/2024
- 11.15 AM
Article
Banking and Insurance, Chatbot
How Conversational AI Can Prevent Customer Drop-offs...
Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card...
- 03/10/2024
- 12.17 pm
FAQs
Got questions about the capabilities of Gnani.ai? Discover the answers here and learn how our platform can help you gain a competitive edge in the E-commerce industry.
AI is transforming e-commerce through multiple use cases, such as personalized product recommendations, intelligent order management, real-time customer support, and automated cart recovery. It helps businesses streamline operations, optimize customer experiences, and drive sales growth.
Generative AI replicates the in-store experience by offering personalized recommendations, guiding customers through their shopping journey, and providing real-time order tracking and assistance. This ensures customers receive meaningful support and stay engaged throughout the process.
AI solutions provide hyper-personalized support during critical points in the purchase process, such as live chat assistance. It identifies at-risk customers and triggers targeted recovery campaigns with special offers, ensuring fewer abandoned carts.
Yes, gen AI automates the process of handling returns and refunds, providing customers with a seamless experience and reducing the burden on customer service agents. This improves operational efficiency and builds customer loyalty.
Virtual assistants streamline routine tasks, provide multilingual support, and offer 24/7 availability. They also assist human agents by identifying multiple user intents, enabling effective upselling and cross-selling opportunities based on real-time data.
Interested in Transforming E-Commerce Customer Support?
Decode the True VOC, manage orders intelligently, slash abandonment cart rates, and deliver personalized recommendations, empowering your e-commerce brand to deliver personalized experiences, optimize customer journeys, and drive higher conversions.