E-Commerce Customer Service Statistics for 2023
Customer Service Statistics to Watch in the E-Commerce Industry The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder 86% of professionals expect to […]
Why Conversational AI in Your Customer Service Matter in 2022
Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues down. Research shows that 91% […]
AI-Powered Automated Ticketing System & Its Benefits | Gnani
How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal. An automated ticketing software plays […]
Modern Users’ Customer Service Expectations and How to Exceed Them
Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding users’ customer service expectations regularly.
Customer Service Automation Tools That Enhance Customer and Employee Experience
Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.
Simple No-Brainer Ways To Improve Customer Interactions With A Brand
One of the most common reasons why customers jump ship to a competitor is because of shoddy service. If you can’t get it right, then no matter how good your product is in the market, things will come crashing down. Customer service is gauged on customer interactions.
Multichannel Vs Omnichannel Customer Service – What Businesses Must Know
Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter is the best option to […]
Dealing With Unhappy Customers Effectively Using Conversational AI
Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with unhappy customers can be challenging. […]
Conversational AI In Automotive Industry | Gnani.ai
Artificial intelligence is transforming how companies operate. All the industries are now making use of artificial intelligence. Different industries are now thriving on the utilities of artificial intelligence. Several elements of artificial intelligence can be used to optimize processes and improve efficiencies. Conversational AI is one such aspect of artificial intelligence that is working wonders. […]
AI in Customer Support | Gnani.ai
AI and Machine Learning technologies have already become an integral part of modern-day businesses. Apart from transforming business and operational models, AI technologies are also being utilized to enhance employee productivity and optimize outcomes. A Snaplogic survey conducted among 4,000 UK and US workers recently revealed that 81% of employees believe that AI improves their […]