Conversational AI in Sales: Unlocking Efficiency & Growth| Gnani
Conversational AI In Sales Automation— A Hybrid State Of Modern Business “There are plenty of reasons why you should be using conversational AI in sales automations, especially for the inbound sales calls.” Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You can even get them to […]
Boost Engagement With Conversational Customer Service| Gnani
Revolutionizing CX with Conversational Customer Engagement: Boosting Retention and Reducing Churn Businesses need to figure out how to improve customer satisfaction so that no segment of consumers feels slighted. 54% of consumers think that companies have to provide a better customer experience (CX), while over 80% of them want this improvement reflected by increased human […]
Game Changing Way to Get More Responses- Voicebots in Surveys
Surveys and feedback forms are very useful in improving business outcomes, but conducting these research exercises is not easy. Soliciting surveys and designing effective feedback forms are very challenging tasks. Done right, they can not only lead to revenue growth but also generate ground-breaking and authoritative insights that enhance brand awareness. Since the return of […]
Top Five Factual Conversational AI In Insurance And Banking Use Cases
The BFSI has been at the forefront of tech adoption. Now we can transfer money, see our account details, book a policy, etc., with just a tap of a button. BFSI sector is not only investing a lot in the transaction process but also investing millions of dollars to improve customer support services and security.; […]
How To Effectively Engage With Customers Without Spending Tons Of Money
The modern consumer is highly empowered and expects businesses to provide a great customer experience. They are used to the instant gratification of the internet, with 52% of customers expecting personalized engagement. Considering all the digital channels available, a business has many ways to engage customers, and most brands are exploring omnichannel presence. With the […]
Multilingual Voice Bots: The Future of Conversational Customer Service
Diversity, inclusivity, and competency are imperative in any business, especially when reaching out to the global marketplace. With access to the world wide web, companies now have the capabilities to expand boundlessly like never before. As the reliability in technology and ease of access surges, it is essential to eliminate barriers like language differences in […]
Difference Between Chatbot & Conversational AI
Chatbots Vs Conversational AI: Which Is Better For Your Business? Chatbots and conversational AI are often lumped together, but there are other differences besides the obvious one of medium- chatbots display written text, while conversational AI mimics human communication. Depending upon the needs of an organization, one or both types can come in handy to […]
Future Of Healthcare & Patient Engagement Software | Gnani
The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to embrace technology to deliver a better customer experience. The healthcare industry has always been a quick adopter of the latest technologies to save lives and improve the patient experience. AI and Robotics, in […]