A Practical Guide On How Conversational AI Can Improve Customer Retention
Acquiring new customers is certainly alluring. However, to maximize revenue, you must make your existing customers keep coming back. Many businesses forget to focus on the fact that the real business value lies in customer retention, not just customer acquisition. In fact, nearly 44% of organizations give importance to customer acquisition, whereas only 18% of […]
Conversational AI In Insurance: The Future of Customer Service & Customer Journey
According to a Deloitte article, “conversational AIs currently represent the top use of AI in enterprises, and their adoption rates are expected to almost double over the next two to five years.” This is because AI-powered virtual assistants can not only answer FAQ queries but also handle complex requests with a personal touch that mirrors […]
Conversational AI to Boost Holiday Sales
Halloween, Black Friday, Thanksgiving, and Christmas are just around the corner. In this article, we will explain in various ways how you can boost your sales this holiday season. It is essential to ensure you do not lose any sales and revenue opportunities especially considering the negative aftereffects the COVID-19 pandemic caused since the beginning […]