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Technology has significantly boosted customer services and lowered brand-to-consumer response times. Technology has propelled customer service by speeding up communications, driving convenience,
Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace
In our last blog post Future Of Healthcare And Patient Engagement Platforms, we have seen how the patient engagement platform is helping
Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population
The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to
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