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ecommerce customer service statistics

Customer Service Statistics to Watch in the E-Commerce Industry The biggest leverage you can have against your competitor e-commerce company is to

building faq using omnichannel analytics

If customers find you and make a purchase quickly, they’re likely to come back for more. The buying process begins way before

future of customer engagement

Having a great product or service is no longer enough for the customer. The global pandemic has led to a seismic change

Simplifying Customer Service in Telecom with Conversational AI

Staying connected is a non-negotiable need of people today, and the Telecom industry is at the forefront of delivering it. This industry

methods-of-self-learning-in-ai

Methods of Self-Learning in AI – Which One Works Best for Analytics? Perhaps what gives artificial intelligence that characteristic of ‘intelligence’ is

digital banking customer experience trends

As the pandemic fades into public memory, the impact it leaves in terms of the adoption of digital banking is lasting. By

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Gnani.ai effortlessly integrates with a wide array of popular platforms and systems, ensuring a smooth and efficient enhancement of your existing workflows.