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“It takes months to find a customer… seconds to lose one” – Vince Lombardi As you begin discovering newer ways of improving

Our world is obsessed with APIs, and rightly so. APIs are everywhere. API, or Application Programming Interface, allows two applications to communicate

How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After

Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said,

The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to

The business of fighting for buyer attention and sales is probably the most telling on Marketing and Salespeople. They are at the

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