A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience
Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business owners are sure that LLMs […]
armour365: Highly secure & language independent voice authentication
What Is armour365 armour365 is a voice biometrics software by Gnani.ai that has innovative features to address the growing threats of fraud and cybercrime. armour365 Voice Biometrics is a voice analytics software solution that works in conjunction with multiple contact center platforms and chat applications. The software is designed with various advanced features, including an […]
The Advantages and Disadvantages of Voice Authentication in 2022
Why Do We Need Voice Authentication: Its Advantages and Disadvantages Voice Authentication or voice biometrics is one of the most advanced methods of authentication. It is far more efficient than passwords, PINs, and other two-factor authentication methods. It provides the administrator and the end users with stronger security and seamless authentication. Voice biometric systems are […]
How to Revolutionize Omnichannel Strategies with AI
Understanding the Importance of AI in Omnichannel Strategy Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more. Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how much they cost, and where […]
Voice Biometrics: Meaning, Market Size, and Recent Trends
Voice biometrics is a field of study which utilizes voice-based features to identify individuals. This voice authentication technology has been used in many applications, including banking, healthcare, and law enforcement. Due to increased demand from enterprise customers who want more secure authentication solutions, voice authentication is touted to grow at an exponential rate.
Conversational AI: Meaning, Definition, Process, and Examples
An In-Depth Guide to Conversational AI Conversational AI is a subset of artificial intelligence that enables human-to-machine conversation. It makes interacting with computers more natural and intuitive for users. The technology has been around for ages but only recently gained popularity as it became more accessible to consumers. This blog will explore the basics of […]
Speech Recognition AI: What is it and How Does it Work|Gnani
A Beginner’s Guide to Speech Recognition AI AI speech recognition is a technology that allows computers and applications to understand human speech data. It is a feature that has been around for decades, but it has increased in accuracy and sophistication in recent years.
6 Ways Agent Assist Bot Helps A Customer Support Team| Gnani
The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help them solve these issues quicker […]
What Is AI Agent Assist? How Can It Help A Business?
What Is an AI Agent Assist? An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business. It’s often used for customer service, but there are other […]
Why Voice Biometrics is becoming the leading choice for Authentication
Everything You Should Know About Voice Biometrics Authentication Voice biometrics is the identification of a person by the properties of their voice. In a typical implementation, the speaker recites an array of words or phrases stored in an electronic database. The system then compares these test utterances with previously collected from known individuals.