Achieving SOC 2 Compliance with Gnani.ai: Elevating Trust and Security for Your Business
SOC or System and Organizational Control is a suite of reports produced during an audit. SOC 2 Type II compliance applies to all service providers that process and store customer data. These reports from accredited auditors can be used by customers to identify the risks involved in outsourcing a service. Gnani.ai recently was able to […]
AI Agent Assist: A Must-Have Tool for Contact Centers| Gnani
Importance of AI-Enabled Agent Assistance in Contact Centers In a contact center, agent assistance is an essential tool that enables agents to resolve customer issues more quickly. AI agent assistance helps agents provide personalized and empathetic support while increasing service efficiency.
5 Ways to Leverage AI for Efficient Customer Service | Gnani
Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer service solutions like agent assist […]
How AI Agent Assist Improves Customer Experience
Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing the needs of each customer.
Debt Recovery Maximized: The Game-Changing Impact of Omnichannel AI
Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other agency issues. Here are some […]
Voicebots in Debt Collection: How to Utilize Them Fully
About twelve years ago, there were about 10,000 debt collection firms in the US but that number has fallen to less than 7,000 in recent years. Does this mean that there are no more debts and no debt collection? No. The number of debt collection firms have dwindled because debt collection has been largely automated […]
Generative AI in Debt Recovery And Its Global Impact
According to a PwC report, the global GDP will see a rise of 26% by 2030. This rise will be partly aided by generative AI. So, it is easy to conclude that debt recovery is also being revolutionized with generative AI. As per industry reports, the use of generative AI has increased debt recoveries by […]
How Omnichannel Bots Enhance Debt Recovery
Debt collection businesses can gain a lot from omnichannel bots, such as SMS, phone, and chatbots. Let’s look at how they influence the effectiveness and efficiency of debt collection attempts. Omnichannel debt collection bots enhance connectivity ratio By enabling 24/7 accessibility, bots raise the likelihood of engaging with debtors. Automated answers guarantee timely communication while […]
Making Debt Collection Easier with Automation
How do automated call notes, call summaries, and call disposition benefit debt collection businesses? It has been found that automating debt collection has numerous benefits over manual collections. How Debt Collection Agent Efficiency Is Improved and AHT Is Decreased by Automated Call Wrap-Up Time is critical in the hectic business of debt collecting. Debt collection […]
Impact of Real-Time Agent Assist on Debt Collection
How can real-time agent assistance benefit debt collection firms? The advantages of real-time agent assistance in debt collection improves agents’ general efficiency and performance. According to agent experience data gathered from Credgenics’ CG Collect field debt collections app, 66% of field debt collections agents failed to meet their goals. These agents also had a 50% active […]