How Generative AI Enhances Agent Assist Software
Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer support are paramount. Agent assist […]
An Essential Guide to Real-Time Text-To-Speech (TTS) Systems
Text-to-Speech (TTS) technology is a type of computational process that converts written or digital text into audible speech. Initially, the audio produced by TTS systems was mechanical and inorganic sounding. This technology has evolved over time to enable computers and other devices to read text aloud in a natural and human-like voice. This blog delves […]
Voice Chatbots: Shaping New-Age Customer Interactions
The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors. How Voice Chatbots Work Voice chatbots make it easier for humans […]
Gnani.ai Empowers Business Growth Through Their Industry-Leading Tech Capabilities
The conversational AI tech market is supposed to grow from US$9.6 billion in 2023 to US$47.6 billion in 2033. Gnani.ai has been part of this market for a while and has taken many technical leaps in this time. As research and innovation continued at Gnani.ai, they were soon far ahead of their competitors in various […]
Integrations Simplified With Gnani.ai’s Automate365
Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations. Channels Gnani.ai Facilitates Integrations To Single-click […]
All You Should Know About Passive Voice Biometrics
The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the background without their knowledge. The […]
AI-Powered Voice Authentication To Revolutionize Fraud Detection
The potential for change offered by artificial intelligence (AI) is significantly influencing the way fraud detection is carried out today. The integration of voice authentication with AI stands out among the many applications because it fortifies the defense against fraud. The confluence of AI and voice authentication, along with its advantages, have been examined in […]
Is Artificial Intelligence Going to Take Away Jobs or Create New Ones?
By now, you must have definitely come across a blog or a newspaper article or a social media post that says artificial intelligence (AI) is going to take away our jobs. As the popularity of AI boomed, the fear of losing jobs loomed large on people across sectors and industries. The fear has heightened to […]
One of the Highest-Ranking NLU Engines to Make Your CX Seamless
Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them. By enabling computers to comprehend the intricacies of human language, […]
Call Notes and Call Summary To Address Customer Issues Faster
Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances, call notes and call summary […]