Real – Time Agent Assistant
Assist365: 10X Customer Support
Effectiveness With Gen AI-Powered Co-Pilot
Unlock a new era of customer support with Assist365. Our industry-leading gen AI tool empowers agents to decode customer emotions and respond with the right answers, delivering exceptional support that makes a meaningful difference.
Product Features
Automatic Note
Taking
Ensures call wrap time is significantly reduced, allowing agents to focus on resolving more customer issues efficiently.
Real-Time
Coaching
Enhances the quality of agent responses, leading to improved customer satisfaction and reduced handling times.
Knowledge Search
& Assist
Fosters deeper customer relationships by providing accurate & relevant information, increasing customer loyalty & repeat interactions.
AI Suggested
Responses
Agents are empowered with crucial information during live customer interactions, reducing errors and improving service quality.
AI-Powered Hints & Checklists
Maintains consistency across all customer interactions, reduces response time, and increases agent productivity.
Guided
Workflows
Reduces average handling time and improves overall operational efficiency of customer support time.
Smart
Compose
Speeds up typing, reducing overall effort and time spent on each interaction, thereby enhancing agent efficiency.
Raise Hand &
Live Assist
Leads to quicker problem resolution and higher customer satisfaction.
Easy
Integration
Customer support teams will quickly be able to make full use of the new system without having to experience operational disruptions.
Our Results Speak Volumes
Reduction
in AHT
in AHT
0
%+
Increase FCR
Rate
Rate
0
%+
Improvement in
Agent Performance
Agent Performance
0
%+
Reduction in
Hold Time
Hold Time
0
%+
Easily Integrate With Industry-Leading Platforms
Gnani.ai flawlessly integrates with a range of platforms, facilitating smooth adoption and minimizing operational disruption.
Watch how Assist 365 Adds Value to Every Conversation
Data Security at Gnani.ai
At Gnani.ai, we understand the importance of trust in a digital world. Our relentless pursuit of building trust & maintaining the highest levels of data security & privacy is evident in our adherence to global compliance standards by obtaining these requisite certifications.
Case Studies
AI-infused bot solutions are redefining the way companies interact with their customers and significantly increasing customer delight across multiple touchpoints.
Voice Bots For the Automotive Industry
A large global automotive company was seeking AI-based automation solutions to centralize follow-ups with 200K prospects.
Read More
Voice Bots For the Insurance Sector
Learn how Assist365 has helped a large Insurance company generate $800K policy income through deep lapse renewals.
Read More
Voice Bots For the Lending Industry
A top loan provider in India was seeking an AI-based end-to-end solution to automate its collections process.
Read More
Industry Leading Enterprises Trust us to Deliver Outstanding Customer Experiences
Blogs and Articles
Offering insight and connection in a world of information overload. Through them, voices resonate and ideas flourish, enriching our understanding and fostering unity.
Article
Voice Bots, Voice Chatbots
The Future of Loans: AI-Powered Lending
Blogs Inspiring people to ensure a better future for Israel’s vulnerable 22 March 2024 | 3 min read At Gnani.ai, we understand...
- 25/09/2024
- 10.00 AM
Article
Uncategorized
Here’s How Small Language Models (SLMs) ...
How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions?..
- 03/10/2024
- 11.15 AM
Article
Banking and Insurance, Chatbot
How Conversational AI Can Prevent Customer Drop-offs...
Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card...
- 03/10/2024
- 12.17 pm
FAQs
Still have questions about Assist365? We’ve got you covered. You can find the answers you need here
Assist365 offers features such as AI Suggested Responses, Real-Time Coaching, and Guided Workflows that help reduce average handling time (AHT), streamline customer interactions, and improve agent productivity.
A good Gen AI-powered customer support software such as Assist365 comes equipped with features like Automatic Note Taking and Smart Compose, which reduce the time spent on manual tasks, enabling agents to focus more on resolving customer issues and improving overall performance.
The platform provides real-time insights into customer needs, helping agents deliver personalized support, improve customer loyalty, and increase satisfaction through efficient handling of interactions.
Assist365 provides AI-powered hints, Checklists, and Guided Workflows that assist agents in navigating complex customer support workflows, ensuring consistent and accurate responses across all interactions.
Assist365 seamlessly integrates with leading industry platforms, allowing customer support teams to adopt the software without operational disruptions and start benefiting from its features immediately.
With features like Smart Compose, AI Suggested Responses, and Real-Time Coaching, Assist365 becomes a comprehensive customer support solution by reducing response times and enhancing the overall efficiency of customer support operations, leading to higher customer satisfaction.
Wish to 10X the Capabilities of your Customer Support Team?
Deploy Assist 365 to reduce average handling time (AHT), streamline customer interactions, and improve agent productivity.